FAQs - Text Messaging with SetKeeper

(Almost!) all of your text messaging questions answered

Emily avatar
Written by Emily
Updated over a week ago

Can I change the sender number that appears in the text messages?

It's not currently possible to add a name or change the numbers that appear in the "Sender" field on text messages sent from SetKeeper.

However, If you send a Message to a number with the same country code as your project's country code (in other words, a UK based project sends a message to a UK phone number) the sender number will display as the phone number assigned to your project.

If you send a message to a different country code (a UK based project sends a message to a French phone number), our provider reroutes the message to another phone number, which will display as a short series of numbers instead of a full phone number.

Why do you I need to provide additional information before I can create a phone number for my project?

Depending on the country where your project is based, you may need to provide additional documentation to establish a phone number. This is based on local laws and regulations. Luckily, the information is similar to what you would provide during the invoicing process.

I need to send an urgent message to the crew but I don't have enough credits! What can I do?

In this case, go ahead and send the message - your text should still go out as scheduled. Then contact support@setkeeper.com to discuss adding more credits as soon as possible.

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