Why you received this error
This delivery error occurs when an individual marks a SetKeeper email as spam from their email inbox. They may do this on purpose because they're not familiar with SetKeeper and think it's spam, or they may do it accidentally. It becomes inconvenient when you send vital information about the production from SetKeeper and they don't receive it.
Here are some tips you can implement to prevent this from happening:
Google (Gmail, Google mail)
If they have at least one email from SetKeeper in their Inbox or Spam box, they can unmark it as spam.
If Setkeeper emails are going to the Promotions or Social folder, they can follow these steps.
You can also suggest that they set up a filter so that any emails that contain "SetKeeper" are delivered to their inbox.
Apple (including iCloud)
If they have at least one email from SetKeeper in their Inbox or Spam box, they can unmark it as spam.
Here are the directions for setting filters for Apple mail.
Microsoft (Hotmail, Outlook)
If they have at least one email from SetKeeper in their Inbox or Spam box, they can unmark it as spam.
You can also add emails containing "SetKeeper" to the Safe Sender List.
Here are the directions for setting filters for Microsoft emails.
Yahoo
If they have at least one email from SetKeeper in their Inbox or Spam box, they can unmark it as spam.
Here are the directions for setting filters for Yahoo accounts.
Company Specific Domains
If the error comes from an email related to a specific company's email (such as example@productioncompany.com) the user should contact that company's IT support for information on how to unmark a message as spam.
However, if you use Outlook, Gmail, etc to access your company email, you should follow the directions for that platform to resolve the issue.
Still no luck?
If your crew members try these tips and they are still having trouble getting SetKeeper emails delivered, please try these steps:
Read this article about how to write a subject line that is less likely to be identified as spam
Contact support@setkeeper.com for further help with the exact email address experiencing the issues so we can check the delivery status.
Happy Filming! 🎞️