Troubleshooting

Solutions to common issues

6 articles in this collection
Written by Emily and Manuela Likindea

Help! I need help! How to use SetKeeper's help and support resources

Never fear - help is on the way! Here's how to access our help center and contact support staff.

Written by Emily
Updated over a week ago

Help! Why is it asking for a password to open a document sent from SetKeeper? Why can't I edit and add notes to PDFs from SetKeeper?

When security measures clash with the need to take notes, we're here to offer solutions!

Written by Emily
Updated over a week ago

Help! Why aren't my SetKeeper emails going through?

Error messages, delivered to the spam folder, mysterious missing messages - all you email questions, answered!

Written by Emily
Updated over a week ago

Help! Can I unsend a message? Can I retrieve something I deleted?

Did you delete or send something by mistake? Here is what information you can retrieve or not on SetKeeper

Written by Emily
Updated over a week ago

Español

[ES] Ayuda ¿Por qué se pide una contraseña para abrir un documento enviado desde SetKeeper? ¿Por qué no puedo editar y añadir notas a los PDF desde SetKeeper?

Cuando las medidas de seguridad chocan con la necesidad de tomar notas, estamos aquí para ofrecer soluciones.

Written by Manuela Likindea
Updated over a week ago

[ES] Ayuda ¿Por qué no llegan mis correos electrónicos de SetKeeper?

Mensajes de error, envío a la carpeta de spam, misteriosos mensajes perdidos: todas tus preguntas sobre el correo electrónico, respondidas.

Written by Manuela Likindea
Updated over a week ago