Troubleshooting

Solutions to common issues

8 articles in this collection
Written by Emily and Manuela Likindea

Help! Why aren't my SetKeeper emails going through?

Error messages, delivered to the spam folder, mysterious missing messages - all you email questions, answered!

Written by Emily
Updated over a week ago

Help! Why is it asking for a password to open a document sent from SetKeeper? Why can't I edit and add notes to PDFs from SetKeeper?

When security measures clash with the need to take notes, we're here to offer solutions!

Written by Emily
Updated over a week ago

How to prevent messages from landing in the spam or junk folder

Your messages are meant to be read! Here's how to ensure they get to the right place.

Written by Emily
Updated over a week ago

Help! I need help! How to use SetKeeper's help and support resources

Never fear - help is on the way! Here's how to access our help center and contact support staff.

Written by Emily
Updated over a week ago

Help! Can I unsend a message? Can I retrieve something I deleted?

Did you delete or send something by mistake? Here is what information you can retrieve or not on SetKeeper

Written by Emily
Updated over a week ago

"Spam reporting address"? How to solve the issue

Here are the steps you can take if you receive this common delivery error.

Written by Emily
Updated over a week ago

Español

[ES] Ayuda ¿Por qué se pide una contraseña para abrir un documento enviado desde SetKeeper? ¿Por qué no puedo editar y añadir notas a los PDF desde SetKeeper?

Cuando las medidas de seguridad chocan con la necesidad de tomar notas, estamos aquí para ofrecer soluciones.

Written by Manuela Likindea
Updated over a week ago

[ES] Ayuda ¿Por qué no llegan mis correos electrónicos de SetKeeper?

Mensajes de error, envío a la carpeta de spam, misteriosos mensajes perdidos: todas tus preguntas sobre el correo electrónico, respondidas.

Written by Manuela Likindea
Updated over a week ago